Dear patients and all users of the Abadias Dental Center

With the emergence of the COVID-19 pandemic, the Abadias Dental Center had the need to readapt its entire protocol of hygienic-sanitary procedures. We have always valued the guarantee of high standards of hygiene and sterilization, with protocols defined and complied with by all professionals in the clinic. The COVID-19 pandemic, due to its characteristics and high risk of contagion, required reinforcement, training and differentiation of these measures, always with the aim to guarantee the health and safety of patients and clinical staff. Members of the clinical team were part of the working group that defined the Standards of Clinical Guidance in COVID-19 in Dental Medicine in Portugal ( They have guided the class of dentists at national level on the procedures to be adopted in the context of a COVID-19 pandemic and, after more than 12 months, they continue to be updated.

Although all clinical staff are already vaccinated, but since the Covid-19 virus is not yet eradicated and most patients are not yet vaccinated, and in the face of a constant risk of contagion, we continue to take all precautionary and preventive measures daily so that we can receive our patients to perform all necessary treatments with the higher standards of safety.

The dynamics of the clinic's functioning needed to be readapted and below we list some of the main prevention measures that have been implemented since the beginning of the Pandemic.

The collaboration and commitment of patients and all clinical staff become fundamental in the responsibility of the Abadias Dental Center in promoting public health.

On the telephone, when confirming the presence of the patient for the appointment, our receptionist will:

Request that you appear in the clinic 10 minutes before the hour defined, to avoid crowding in the waiting room.
Request that you appear without a companion for the same reason (except in cases where it is impossible).
Conduct a health screening questionnaire.
Explain that we will have some different operating procedures than those usually had before the pandemic.
Require you to come to the clinic alone, unless in cases of impossibility, and to bring with you as little goods/objects as possible.
Come mask for consultation.
Placement of shoe protectors provided by the clinic.
Putting belongings in a plastic bag.
Disinfection of the hands with an alcohol-based solution.
Keep physical distance.
Keep the mask at all times and places of presence inside the clinic.

On the day of the appointment, when entering the Clinic, the patient will be asked to:

At dental chair room:

All equipment that was already disinfected and cleaned according to high standards of hygiene and safety, in order to avoid cross-infection. In context COVID-19 will be the target of even more attention and protected with plastic protectors. These are removed and exchanged between patients, and the equipment is all disinfected.
The patient will only be able to remove the mask when he is told.
It will immediately make a mouthwash with a specific disinfectant and the entire irrigation system of the chairs is provided by the same solution.
Clinician, patient and assistant will use differentiated personal protective equipment.
After the completion of the intervention the patient puts his mask back on and with it should remain when going through the spaces of the clinic.
A physical acrylic barrier was placed for protection between patient and receptionist.
The length of stay will be minimized as possible.
Preventive measures will be adopted in the handling of means of payment emanating from guidelines in Covid-19 context.

At reception:

Within 15 days of appointment in the clinic all patients should be responsible for contacting the clinic in the event of a change in their health condition, in particular with signs/symptoms related to COVID-19. The same procedure happens with the clinic, communicating to the patient any alteration. This procedure is part of the mitigation of the contagion lines emanating from the Nacional Health System.